Empty Backlog Even Though Issue Exist

After migrating GreenHopper from version 6.1.2 to, the backlog issues disappeared of the agile board.

All of the issues with status open and reopened doesn't appeared on agile board.

On agile board, the number of issues are shown in Tools > Configure > Columns

I upgraded the GreenHopper from version to to try solve this problem, but doesn't worked.

I tried solve this problem following resolution sugest in this post (https://confluence.atlassian.com/display/GHKB/Empty Backlog Even Though Issue Exist), but also doesn't worked.

Error messages on jira's log:

atlassian-jira.log.1:2013-02-21 17:09:51,249 http-bio-8443-exec-5370 INFO wual 1029x1228560x7 10q0dig /rest/api/2/issue/AMPN-7351/comment fields.layout.field.AbstractFieldLayoutManager Field layout contains non-orderable field with id 'customfield_10471'.


atlassian-jira.log.2:2013-02-21 14:41:56,728 http-bio-8443-exec-5113 WARN epaj 881x1185157x2 1i2r538 /issues/ jira.issue.managers.DefaultCustomFieldManager Warning: returning 1 of 2 custom fields named 'Sprint'


atlassian-jira.log.1:2013-02-21 17:09:50,886 http-bio-8443-exec-5370 ERROR wual 1029x1228560x7 10q0dig /rest/api/2/issue/AMPN-7351/comment jira.plugins.common.Utils Gantt-specific customfield with configured name 'customfield_10471' or default name 'Greenhopper Sprint' does not exist!

customfield_10471 is:

ID: 10471

CustomFieldTypeKey: com.pyxis.greenhopper.jira:gh-sprint CustomFieldSearchKey: com.pyxis.greenhopper.jira:gh-sprint-searcher


Description: Sprint field for GreenHopper use only

Default Value: (Null)


Project: (null)

IssueType: (null)

Another attempt to solve the problem was uninstall/install the GreenHopper Plugin, but doesn't work.

I've created the test environment to downgraded GreenHopper Plugin to version 6.1.2, but the problem changed and bencame worse, with the message GreenHopper is currently unavailable. This might be because an upgrade task has failed to run or has not not yet completed. and the agile board doesn't work.

3 answers


This case the problem was with the Status and how JIRA JQL searches it. due to this problem we have raised two bugs:

And the workaround was to create a new Status "OPEN" and change it on the workflow the re-associate all the projects to this workflow and the Board works again.

0 votes

If you go to Administration > Issues > Fields > Field Configurations, is there any fields hide there, include GreenHopper fields (Sprint, Story Point and Rank)? If so, you just need to click on Show and then re-index your instance.

Hope that helps.

this didnt work for me

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