We are using the trial version of JIRA On-Demand and have come to a roadblock that may prevent us from going forward with JIRA. I’d like some assistance understanding JIRA’s capabilities so we can attempt to move forward with JIRA as our solution.
The issue is that we have over 4000 people that may submit emails that need to generate JIRA tickets. I understand that we can create these as “anonymous users” so that we do not have to manually setup these people in JIRA as users or contacts. Once the JIRA ticket is created, we want to update the issue and have JIRA email the response back. Is this possible? If so, how can we do this?
One of the option is to create an external email handler - i.e. tomcat application or php application that will scan your email folder - and then create / update ticket using jira REST API
- that will help you to put customer email into JIRA custom field, and then use some service / cron script - and scan for newly updated issues from the last launch using
https://docs.atlassian.com/jira/REST/latest/#d2e2344and send appropriate emails to the users from custom field added on previous step.
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