We have customers who we want to receive inbound service desk request through email request but do not want to require them to setup an account through our customer portal. Can this be achieved?
How would I do this?
you want them to "receive" inbound requests or do you mean you want them to be able to submit requests via email? If you do mean receive, is that meant to keep them notified of all tickets created by their organization or something else? Likely a terminology thing but customers submit requests and agents receive. Customer are also notified that there request was created. There are means to notify customer other than the reporter when an issue is created if that is your goal.
you can set up JSD so that anyone sending a request via the email channel will result in the creation of a user in JIRA based upon the from address. They do not have to login and create a password. They can continue to operate via email only.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs