Degraded performance Customers may experience intermittent errors using Community search. Our platform vendor is investigating.
We are trying to set up email to Jira for our companies support system. We have been sending in some tests and noticed something strange. Jira users who submit an email do not receive any notifications of the case being created or closed. If they submit from a private email they do recieve the notifications. We have it set up so user records are created when a non user sends in a message. I am at a loss for why this is happening. We have notifications turned on for Reporters.
My first idea is that maybe the users that create issues or do changes and are not notified have the setting enabled: "Not Notify My Changes" in their profile.
Here is a guide that may also help: Not Receiving Email Notifications in JIRA OnDemand
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs