Email this incoming mail handler not creating issues in jira

[Hema TB]

I have created mail handler with "Email This mail handler" and there are messages in the inbox but when I test run the mail handler it's showing "found 0 unprocessed messages in the pop3 folder". Kindly help to resolve this issue. I want to know why it is not creating issue even though there are messages in the inbox. Is there any problem with the type of incoming mail handler I have taken i.e "Email this mail handler". 

Thanks in Advance

[Bernardo Joaquín Diaz]

Hi, Were you able to find a solution to this? I'm having the same issue.

[Hema TB]

yes, I have configured the mail handler context also.

Kindly find the below screenshots of the configuration of mail handler.

[Tarun Sapra]

Could you also please share the screenshot of the mail server "Liabilities", is that working fine? Have you tested the connection. Since both mail server and mail handler should be configured correctly in order for it to work well.

[Hema TB]

Yes, Test connection is successful. Still, issues are not getting generated in Jira. Kindly suggest me how to resolve this issue.

[Tarun Sapra]

Hello @Hema TB

Do you see anything in the logs, are there any processing errors? does the email have some pictures (in signature) which might be resulting in this error

[Tarun Sapra]

Hello @Hema TB

It seems you are using the plugin, while configuring this plugin did you test the connection, was it able to fetch the emails?

[Hema TB]

Hi @Tarun Sapra

Yes, I did the test run but its showing 0 Messages are processed in the pop3 folder even though there are messages in the mailbox.

Kindly refer the below screenshot.

[Tarun Sapra]

Have you configured mail hander context?

https://metainf.atlassian.net/wiki/spaces/PLUG/pages/66093073/Mail+Handlers#MailHandlers-ConfigureMailHandlers

Because the problem is with the setup thus if you can share few screenshots of the configuration

[Tarun Sapra]

Also, if the POP email address outside of your jira domain, i.e. can you jira server reach out to the server hosting the mail address

[Yogesh Mude]

HI @Hema TB

If you are looking for creating an issue for each incoming mail then you need to used different handler.. like 

• Create a new issue or add a comment to an existing issue

[Hema TB]

Hi @Yogesh Mude

No, I want "Email this Handler" type only. 

[Yogesh Mude]

I'm not getting it...could you please attach the screenshot if possible.

[Hema TB]

Kindly check the below screenshot.

The mail handler type is "Email this issue mail handler" and issues are not getting generated in the jira.

[Yogesh Mude]

HI @Hema TB

What id the Jira version are you using?

 bcs Jira provides the following default mail handlers:

• Create a new issue or add a comment to an existing issue
• Add a comment from the non quoted email body
• Add a comment with the entire email body
• Create a new issue from each email message
• Add a comment before a specified marker or separator in the email body

[Hema TB]

If we installed Email This Issue Plugin then will get Email this issue handler type also.

Jira version is 7.2.3