Email replies garbaging comments - need to trim to just the main body

When users reply to Jira emails, adding comments to tickets, the entire thread is being added each time. This makes comments extremely difficult to read and follow!

We would like to have just the main body of such replies added to tickets without all the other email garbage that's extraneous.

Is that doable? if so, how please?

2 answers

0 votes
Pedro Cora Atlassian Team Sep 22, 2013

Jesse,

You can modify your mail handlers and check the option "strip quotes" that will remove all the content of mail replyes that begin with | or >.

If the users are using Outlook, then you have to make a modification on your JIRA configurations as Microsoft does not follow the default mail patterns. Check this KB: https://confluence.atlassian.com/display/JIRAKB/How+to+Strip+the+Old+Reply+Data+from+Email+When+Using+Outlook

see my comment below

I was told that since our instance is not in-house, but hosted on atlassian.com, we cannot modify handlers. If that is not correct, please let me know and I'll follow up then on your suggestion.

Im looking for a solution to this as well. We are using the cloud version

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,919 views 19 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you