Email replies garbaging comments - need to trim to just the main body

When users reply to Jira emails, adding comments to tickets, the entire thread is being added each time. This makes comments extremely difficult to read and follow!

We would like to have just the main body of such replies added to tickets without all the other email garbage that's extraneous.

Is that doable? if so, how please?

2 answers

0 vote
Pedro Cora Atlassian Team Sep 22, 2013


You can modify your mail handlers and check the option "strip quotes" that will remove all the content of mail replyes that begin with | or >.

If the users are using Outlook, then you have to make a modification on your JIRA configurations as Microsoft does not follow the default mail patterns. Check this KB:

see my comment below

I was told that since our instance is not in-house, but hosted on, we cannot modify handlers. If that is not correct, please let me know and I'll follow up then on your suggestion.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,187 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot