Email reminders for person in custom field until they act on the ticket

Is it possible to have a user be emailed reminders if that user is in a custom field and or the issue is in a certain status? 

I have a custom field that will have the supervisor's name in it, that I would like to email, or "bump" if they do not respond to the JIRA ticket within a day or two. I want to gently remind them to act on the issue until they respond. 

Not sure if there is even a hacky way to do this? 

 

2 answers

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Brian Jones Community Champion Sep 12, 2017

If you want to use an App i would recommend JIRA Automation for this. You can set it to notify people if an issue hasn't been updated for X amount of time. Not sure if the "Lite" version will do this or not but it might be worth investigating.

Yep, that addon has a lot of uses.

Thank you! I was able to get this to fill the requirements of what was needed. 

If you would like to send only reminders and don't need more functionality, you can figure out

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