Email notifications on "Issue Commented" event but only if comment is not from a specific user?


I have a mailbox that takes incoming emails from a mailling list. JIRA pulls from there and makes issues based on the email. It also adds a comment if the email is a reply.

Now, I want my notification scheme to send out emails (to that smae mailing list) if someone comments on the issue. However, I don't want the emails sent if the comment is from an email. So basically, I need the ability to turn off notificaitons if a comment is from a specific user.

I tried to make a custom event and such, but I can't figured out where Issue Commented events are normally fired to add in this event (since it is not a state transition). Maybe the correct way would be to make a custom Listener?

Anyone have any ideas on how to do this?

1 answer

1 accepted

This widget could not be displayed.

You can't handle it without some coding/scripting. Write a listener that captures the event and throw a custom event if it is/it is not from the specific user. You can then write your notifications for the custom event instead of actual events.

Sounds good, thanks!

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

91 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you