user does not receive email notifications
Problem: Comments added do not result in notifications according to how Notifications are configured.
it happened at some point
initially everything worked fine
what information should i provide for analysis?
Welcome to Atlassian Community!
I can see that everyone from your site has the same email domain, so I checked if there were any blocks or bounces and found 52. The bounces were related to the errors below:
550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuch... - gsmtp
550: 550-5.2.1 The email account that you tried to reach is disabled. Learn more at 550 5.2.1 https://support.google.com/mail/?p=Disabled... - gsmtp
I removed those bounces and if the affected user was on that list, the notifications should work now.
Please, take your time to test and let us know how it goes.
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