Email notifications no longer show user name in "From" details

I recently moved from OnDemand to a self-hosted deployment of JIRA.

When we were using OnDemand, email notifications showed the name of the user who triggered the notification, i.e. From = "[User Name] (JIRA)".

Now, all notifications just show From = "jira".

How do I change this to show the user names again?

2 answers

1 accepted

Thanks for pointing me to this. I'll investigate and let you know!

Bingo. It's an issue with Microsoft Office365 which requires the FROM field to be the same as the addressor. We're going to set up a spearate SMTP server to get around this. Thanks!

0 votes

Go to Administration > System> General Configuration and update the "Email From" property to ${fullname} (JIRA)

Thanks Jobin - but the Email From setting is already set to ${fullname} (JIRA)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,145 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot