Hi Carole,
You can customize notifications using our add-on: https://marketplace.atlassian.com/plugins/net.vacom.jirassimo/cloud/overview
Cheers,
Vladimir
Hi Carole,
with JIRA Cloud, I think it is not possible to customize the email templates. With a self-hosted Jira, you can change the templates as described here: https://confluence.atlassian.com/adminjiraserver071/customizing-email-content-802592932.html
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