Email notification on reassignment doesn't seem to work for Change Request only. It does not have a different Notification Scheme, but for some reason when I reassign a CR, the Assignee is not notified. Other issue types (e.g. bug, task) do correctly notify on reassignment. CR is unique in that we have a specific workflow written for it, but as I understand it (perhaps incorrectly), if all issue types share the same Notification Scheme then that shouldn't matter. I should also mention that other Notification triggers (e.g. commenting, issue deleted) DO notify properly. Any ideas would be most appreciated!
Hi Harris,
You might have some post-functions that might be overwriting your notification scheme.
Take a look at the post functions in the transitions and steps for that workflow. Each transition fires an event (Generic evet, issue updated, issue assigned)
There might be the following causes for that issue:
Hope that helps.
Thanks for your help! It was indeed a change that had to be made to the post-function.
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