Please, you really do need to give more details in your updates. Your screenshot shows nothing wrong at all, you're telling us "comments getting wrap in first columns" which doesn't really explain that there is any problem.
You need to tell us what makes you think it's wrong. Did it change format from ok to broken suddenly? Has it always been "wrong"? Can you open the mail in a different email client to see if it formats ok there? Is the mail HTML or Text?
Right, step back. I need to know exactly what the extent of the damage you've caused is.
What "email folder" did you copy from 5 to 6? What ELSE have you potentially botched in the 6 installation?
Could you explain EVERYTHING you have done in the installation of 6 that is beyond "Run the installer and answer the questions"?
And, please, ANSWER ALL THE QUESTIONS. It's getting really tiring having you give us one piece of information at a time, and then finding out half of what you are telling us is also completely wrong.
ARGH. I really don't understand why I've had to repeately ask you for information to get this far. Please, answer questions in FULL.
Frankly, I'd recommend starting with a clean installation so that you undo any other damage you might have done, and then seriously consider getting someone else to look after it
If it is JUST the emails you have broken here, then I would
You now have an off-the-shelf, clean, working set of email templates.
Now you can start looking at the changes you made in version 5 templates, work out WHY the changes were made, and then MERGE them into the clean version 6 templates. You *must* read and understand the changes. It's no good just copying random things over the top of new stuff, I'm actually surprised you haven't got more problems.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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