Email missing in LDAP Accounts

Hi,

we are currently trying to setup ldap authentication for JIRA but we do not have the users email address in our ldap directory and we cannot change that. We tried to set the usernames manually in the database but JIRA will not use them. Is there a way to set the user mail addresses manually or some other way to get around this issue?

 

kind regards

2 answers

Hello Bjorn.


For that you will need to establish a Delegated LDAP connection within JIRA. This will use LDAP just for authentication and you will have R/W access within JIRA users/groups.

 

Hope this helps

Hi Diego,

thank you so far but this doesn't work as expected. We need to sync the groups from ldap, that is only possible if we active "copy users on login" with the delegated ldap authentication. If we activate "copy users on login" the email address will get purged on every login (because the mail-field in ldap is empty).

 

Any ideas?

 

kind regards

Björn

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,831 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot