Email issue generation setup


I cannot get our email set up to create issues in JIRA OnDemand. We use gmail. I set up an email address that I want as the designated reporter. I want only emails sent to the group y@massrelevance (of which X is a member) to generate issues.

Please help resolve this nagging issue.

1 answer

0 votes

Hi Anthony,
We have a knowledge base article on setting up mail handlers in combination with Gmail, which can be found here.
In the configuration in JIRA itself, you can not filter out emails originating from a certain group. You could however create a filter in the Gmail mail box, and use the IMAP configuration as described in the knowledge base article to filter out the relevant mails for issue creation/commenting. As for you request regarding the designated reporter, you can set the default reporter of issues in the mail handler configuration. However, in order to be ablt to be a reporter of an issue, you also have to be a user with the appropriate rights on the instance.

General documentation regarding mail servers and handlers can be found here and here

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,687 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you