Email handler handles the wrong Reporter


I got an email handler in my OnDemand jira but a few things work very weird.

- I have a LOT a people that can email issues but not everyone gets an account (license issue). So I set it to not create account for everyone. But now all issues are placed under the last user that made an issue! So if User 'Hank' creates 1 issue and then the team mails 50 issues, all issues have Reporter 'Hank'. How can this be?

- Can it be set that Jira users will receive an email that the issue has been reported and will be fixed? Since they don't have an account, where to set this?

- Is it possible in the OnDemand version to assign issues to a user based on Project Components?

Thank you very much for any on this!

2 answers

1 accepted

Accepted Answer
1 vote

The email handlers in OnDemand are the ones that Jira provides off-the-shelf. They don't do much parsing of the data. You could set up components leads, but the email won't set a component.

I got the wrong Reporter fixed. This was done via the Mail Handler. I check the wrong box.

The notification email also works now, but it would be great if this e-mail could be modified. The setting were wrong in the Default User Preferences.

The assigning however is still an issue though...

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

40 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you