Email customer when ticket is assigned to a technician

Hi,

 

I am trying to setup Jira service desk to migrate over from ManageEngine ServiceDesk Plus and currently it emails the customer when a ticket is assigned to a technician with the technician's name.

I tried to replicate that function in Jira but cannot see such a variable for technician name is this function possible?

Regards,

Li

1 answer

0 vote

Hi Li,

I'm afraid that at this time, it is not possible to create a Customer Notification for the Issue Assigned event. This feature is actually be tracked over at the following feature request: JSDSERVER-1222 : Email notification for Issue Assigned. Do feel free to vote and watch this feature request in the meantime, so that you can be notified as updates come.

We don't have a functional workaround at this time so please vote on JSDSERVER-1222 so our product engineers will add this in the future.

Cheers,

Branden

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,199 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot