Email customer when ticket is assigned to a technician



I am trying to setup Jira service desk to migrate over from ManageEngine ServiceDesk Plus and currently it emails the customer when a ticket is assigned to a technician with the technician's name.

I tried to replicate that function in Jira but cannot see such a variable for technician name is this function possible?



1 answer

0 votes

Hi Li,

I'm afraid that at this time, it is not possible to create a Customer Notification for the Issue Assigned event. This feature is actually be tracked over at the following feature request: JSDSERVER-1222 : Email notification for Issue Assigned. Do feel free to vote and watch this feature request in the meantime, so that you can be notified as updates come.

We don't have a functional workaround at this time so please vote on JSDSERVER-1222 so our product engineers will add this in the future.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,290 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you