Email created as tasks from gmail, display gibberish for Hebrew letters

I am creating tasks from my email account (gmail)

Problem is - when email contains Hebrew letters, they come as gibberish:

 

From: sender name
Sent: Monday, October 23, 2017 12:32 PM
To: my email
Subject: ùéðåé áðéäåì àðùé ÷ùø

îö"á äöòúé ìùéðåé ðéäåì àðùé ÷ùø

 

1 answer

0 vote

Hello Itai,

Sounds like a file encoding issue. I'd suggest to use UTF-8. You can check your current encoding in system info if you search for the parameter: sun.jnu.encoding.

You can change the encoding by following this article:

https://confluence.atlassian.com/adminjiraserver070/setting-properties-and-options-on-startup-749383528.html

You can find more details here:

https://confluence.atlassian.com/jirakb/jira-application-internationalisation-and-encoding-troubleshooting-203394762.html

Regards,

Steven

I use the Jira cloud web site, and I do not have an on-premise server.

I could not  find How do I change my cloud encoding

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,293 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot