JIRA email customization is a restricted feature in JIRA Cloud, this means you cannot tweak JIRA email templates.
You'll need to use an addon, such as Email This Issue for JIRA Cloud that allows you to create customized email templates and include the comment history in the template (additionally to any custom fields). Emails may be sent manually or automatically as explained here.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
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