Email attachments not uploading in Jira

Only recently, we have noticed that email attacments of the emails sent to our Ondemand jira account are no longer being uploaded to the issue in the subject line. The email gets converted appropriately to the comments as usual within the issue, but the attachments do not get uploaded. I have gone through all of the documentation regarding the administration of email attachments, but do not see any restrictions that would disallow this feature from occuring. Furthermore, no recent parameters have been modified which would have removed this feature. It has worked up until recently.


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Hi Guys,

It looks like you're hitting a new bug that just popped up. If you head over to that link, you can watch that to stay up to date on the progress, as well as vote/comment to help the team understand the impact.



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Email attachments can be done by Email this issue plugin


Onkar Ahire

It can't, the question relates to OnDemand.

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We are experiencing this on our OnDemand JIRA account as well - perhaps it is a system-wide issue?

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