Email are delivered with big delay

Hello to everyone,

We are currently having an issue with our Jira installation. We are experiencing several hours delay of email delivery. In our configuration, the Mail Queue Service has Advanced Inteaval: 0 * * * * ?

Is this correct? What is the correct value that must me configured? 

 

Best Regards,

Panos 

1 answer

1 vote
Peter DeWitt Community Champion Oct 04, 2017

@Panagiotis Georgakopoulos, That cron expression is correct for a 1 minute run.  ie. 10:50, 10:51, 10:52, 10:53 ...

This online calculator will help you set them up if needed:

http://www.cronmaker.com/

Check you outbound mail queue.  Are there a bunch of issues stuck?  If it's empty, it may be an issues with you mail server.

 

There are a few troubleshooting steps you can look at:

"A useful tip for debugging mail-related problems in JIRA is to set the -Dmail.debug=true property on startup. This will cause protocol-level details of JIRA's email interactions to be logged. Additionally, turning up JIRA's log level will show when the service is running and how mails are processed.

Common Problems

  • If JIRA does not appear to be creating or sending emails or creating issues and comments from email, your JIRA installation could be experiencing OutOfMemory errors. Please check your log files for OutOfMemory errors. If there are OutOfMemory errors, please restart JIRA and investigate the errors.
  • If you receive 'Mail Relay' errors, make sure you have specified the Username and Password in the SMTP Host section of JIRA's SMTP Mail Server configuration page."

from - https://confluence.atlassian.com/adminjiraserver071/configuring-jira-s-smtp-mail-server-to-send-notifications-802592930.html

 

pd

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

578 views 6 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you