Email an issue into Jira Service Desk

[Miguel Salinas]

Hello,

I'm new to JIRA and I'm running the server test trial and I am trying to set up something where a customer sends in an email and JIRA will create an issue.

As my mail server I'm running exchange on MS Server 2008.

Any thoughts?

Thanks 

[rahuldanwade · Accepted solution]

Hi Miguel,

Firstly you have to configure JIRA to receive messages from a mail server/service.

secondaly you can then configure JIRA to handle these messages through a 'mail handler'.

one of the default mail handler provided by JIRA is

create new issue or add comments to an existing issue which will solve your purpose.

regards

Rahul Danwade

[Miguel Salinas]

Awesome thank you!