Email a specific address when commenting a certain type of issues

Dear all,

When users create a certain type of issue, an email is sent to a mailing list. This is done using script runner in the workflow.

We would like to do the same when people comment on this issue type. However, this is not a workflow event.

How should we do ?

To be noted that the mailing list is not a user of JIRA and thus can't be added as a watcher (afaik).

Thank you

Barth

1 answer

Hi there,

you could use the scipt listeners.

You can configure it to cath the "issue commented" event and send an email for specific issue type and project.

Good idea, thank you

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,111 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you