Email This Issue Plugin won't load.

Email This Issue Plugin won't load. I just see a message "This plugin could not be loaded by the plugins system. It has one or more errors which prevent it from being enabled." How would I debug this?

Universal Plugin Manager version is 2.4.1

Last 5 lines from log file:

2012-07-17 09:43:38,795 http-192.168.9.25-80-5 WARN tomv 583x8399x1 85vph3 192.168.110.25 /rest/plugins/1.0/pac-details/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/2.4.1 [upm.rest.resources.PacPluginDetailsResource] Could not get the plugin version from PAC (com.atlassian.upm.atlassian-universal-plugin-manager-plugin, 2.4.1): com.atlassian.plugins.PacException: Unexpected Response
2012-07-17 09:43:54,816 http-192.168.9.25-80-5 WARN tomv 583x8400x1 85vph3 192.168.110.25 /rest/plugins/1.0/pac-details/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/2.4.1 [upm.rest.resources.PacPluginDetailsResource] Could not get the plugin version from PAC (com.atlassian.upm.atlassian-universal-plugin-manager-plugin, 2.4.1): com.atlassian.plugins.PacException: Unexpected Response
2012-07-17 10:19:42,571 http-192.168.9.25-80-1 WARN tomv 619x8634x1 85vph3 192.168.110.25 /rest/plugins/1.0/pac-details/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/2.4.1 [upm.rest.resources.PacPluginDetailsResource] Could not get the plugin version from PAC (com.atlassian.upm.atlassian-universal-plugin-manager-plugin, 2.4.1): com.atlassian.plugins.PacException: Unexpected Response
2012-07-17 10:22:20,678 http-192.168.9.25-80-3 WARN anonymous 622x8640x2 1ueufo 192.168.4.114 /s/en_US1dudun/731/3/df26ee95ab102b0359e1c23568bb0b15/_/download/contextbatch/css/atl.general,jira.general/batch.css [atlassian.plugin.servlet.AbstractDownloadableResource] Resource not found: Resource: resources/css/emailissue.css (null)
2012-07-17 10:22:20,710 http-192.168.9.25-80-7 WARN anonymous 622x8651x6 1ueufo 192.168.4.114 /s/en_US1dudun/731/3/df26ee95ab102b0359e1c23568bb0b15/_/download/contextbatch/js/atl.general,jira.general/batch.js [atlassian.plugin.servlet.AbstractDownloadableResource] Resource not found: Resource: resources/js/emailissue.js (text/javascript)

5 answers

Thanks for the quick response!

It worked before, until I upgraded the atlassian-universal-plugin-manager to 2.4.1.

Here is the log file entry:

2012-07-17 09:43:54,816 http-192.168.9.25-80-5 WARN tomv 583x8400x1 85vph3 192.168.110.25 /rest/plugins/1.0/pac-details/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/2.4.1 [upm.rest.resources.PacPluginDetailsResource] Could not get the plugin version from PAC (com.atlassian.upm.atlassian-universal-plugin-manager-plugin, 2.4.1): com.atlassian.plugins.PacException: Unexpected Response

on the server, there is a log (under your jira-home) directory. Check the logs in there. What version of JIRA are you trying to install it in?

Which version of the Email this issue do you have? The last release was the 5.0.4 one week ago! Could you try reinstalling it?

When it was in the broken state you can't uninstall it. But all is well after a reboot of the server.

Rebooting the server (not just restarting the service) magically cleared up the issue. Weird, but what can you do?

Hi there,

Reboot is sometimes needed when you upgrade UPM in JIRA. I have seen it multiple times.

Installing a plugin normally does not require you to restart your instance.

I hope JETI works now correctly in your environment.

Tibor

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