Email This Issue Plugin won't load.

tom vannatta July 16, 2012

Email This Issue Plugin won't load. I just see a message "This plugin could not be loaded by the plugins system. It has one or more errors which prevent it from being enabled." How would I debug this?

Universal Plugin Manager version is 2.4.1

Last 5 lines from log file:

2012-07-17 09:43:38,795 http-192.168.9.25-80-5 WARN tomv 583x8399x1 85vph3 192.168.110.25 /rest/plugins/1.0/pac-details/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/2.4.1 [upm.rest.resources.PacPluginDetailsResource] Could not get the plugin version from PAC (com.atlassian.upm.atlassian-universal-plugin-manager-plugin, 2.4.1): com.atlassian.plugins.PacException: Unexpected Response
2012-07-17 09:43:54,816 http-192.168.9.25-80-5 WARN tomv 583x8400x1 85vph3 192.168.110.25 /rest/plugins/1.0/pac-details/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/2.4.1 [upm.rest.resources.PacPluginDetailsResource] Could not get the plugin version from PAC (com.atlassian.upm.atlassian-universal-plugin-manager-plugin, 2.4.1): com.atlassian.plugins.PacException: Unexpected Response
2012-07-17 10:19:42,571 http-192.168.9.25-80-1 WARN tomv 619x8634x1 85vph3 192.168.110.25 /rest/plugins/1.0/pac-details/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/2.4.1 [upm.rest.resources.PacPluginDetailsResource] Could not get the plugin version from PAC (com.atlassian.upm.atlassian-universal-plugin-manager-plugin, 2.4.1): com.atlassian.plugins.PacException: Unexpected Response
2012-07-17 10:22:20,678 http-192.168.9.25-80-3 WARN anonymous 622x8640x2 1ueufo 192.168.4.114 /s/en_US1dudun/731/3/df26ee95ab102b0359e1c23568bb0b15/_/download/contextbatch/css/atl.general,jira.general/batch.css [atlassian.plugin.servlet.AbstractDownloadableResource] Resource not found: Resource: resources/css/emailissue.css (null)
2012-07-17 10:22:20,710 http-192.168.9.25-80-7 WARN anonymous 622x8651x6 1ueufo 192.168.4.114 /s/en_US1dudun/731/3/df26ee95ab102b0359e1c23568bb0b15/_/download/contextbatch/js/atl.general,jira.general/batch.js [atlassian.plugin.servlet.AbstractDownloadableResource] Resource not found: Resource: resources/js/emailissue.js (text/javascript)

5 answers

0 votes
Tibor Hegyi _META-INF_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 7, 2013

Hi there,

Reboot is sometimes needed when you upgrade UPM in JIRA. I have seen it multiple times.

Installing a plugin normally does not require you to restart your instance.

I hope JETI works now correctly in your environment.

Tibor

0 votes
tom vannatta July 17, 2012

Rebooting the server (not just restarting the service) magically cleared up the issue. Weird, but what can you do?

0 votes
Ramiro Pointis
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 17, 2012

Which version of the Email this issue do you have? The last release was the 5.0.4 one week ago! Could you try reinstalling it?

tom vannatta July 17, 2012

When it was in the broken state you can't uninstall it. But all is well after a reboot of the server.

0 votes
Jo-Anne MacLeod
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 16, 2012

on the server, there is a log (under your jira-home) directory. Check the logs in there. What version of JIRA are you trying to install it in?

0 votes
tom vannatta July 16, 2012

Thanks for the quick response!

It worked before, until I upgraded the atlassian-universal-plugin-manager to 2.4.1.

Here is the log file entry:

2012-07-17 09:43:54,816 http-192.168.9.25-80-5 WARN tomv 583x8400x1 85vph3 192.168.110.25 /rest/plugins/1.0/pac-details/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/2.4.1 [upm.rest.resources.PacPluginDetailsResource] Could not get the plugin version from PAC (com.atlassian.upm.atlassian-universal-plugin-manager-plugin, 2.4.1): com.atlassian.plugins.PacException: Unexpected Response

Suggest an answer

Log in or Sign up to answer