I have no problem for the outgoing emails in the Email this app - jira plugin.
Below is my problem
When i open a new ticket from my gmail ID, firstname.lastname@example.org. That means i am the reporter.
I assigned the ticket to myself, I use the Email this issue and in the sender ID of the mail i enter the email email@example.com, and email send successfully to the customer. As i said outgoing SMTP has been configured very well. Now when the customer received the email and if he reply on the same email i dont receive any comments update or notification on the same ticket. How ever if i am using the reporter firstname.lastname@example.org, send the email from the app and put the same ID as the reporter email@example.com, when i send the reply back i get the notification on the same ticket on the jira in the comments.
I am not sure if you guys understand what i am trying to say.
Please feel free to contact me for the answers.
Yes i have configured successfully the incoming mail handler, as i said when the reporter and sender email is same i am able to get the incoming mail. But when the reporter and sender email is different i am not able to get the incoming mails.
Please suggest me if you know on this status.
I have just managed to find the solution for this issue incoming mails from the different sender email i am able to receive, but now when the sender reply on the same email issue, it creates the new ticket in the JIRA. For example the previous ticket was MSD-81
Now it will be MSD-82, how we can manage to send the reply on the same ticket when the customer reply on the email.
Hi community members, My name is Erika and I’m a product manager at Atlassian. We’re currently investigating how teams are planning work at the program level. We understand that every team in a tea...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events