Recently we upgrdaed JIRA to 5.2.10 successfully.
Facing a issue in email trigger functionalityFor every change I do in a ticket ,an email is getting triggered.
Can I change my setting so that I don't get an e-mail each time a ticket is touched?A ticket might undergo several updates within few minute period of time. but I would like only receive one e-mail for every 15 mins.
Can any one please help ?
Editing an issue fires an "issue updated" event, so you could turn off notifications for that event
You'd want to check your workflows to see if they use that event at all (probably change it to another event) and educate your users to tell them no "issue updated" messages will go out any more.
Sorry, I missed the notification question earlier. No, there's no "once in 15 minute" functions available.
Atlassian are looking at something to help with the stream of notifications (mostly because "in line edit" has the unplanned effect of adding vast numbers to that stream), and I believe "delay and accumulate" is one option on their list. But there's nothing there for it yet.
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