Email Settings to reduce the email trigger

Recently we upgrdaed JIRA to 5.2.10 successfully.

Facing a issue in email trigger functionalityFor every change I do in a ticket ,an email is getting triggered.

Can I change my setting so that I don't get an e-mail each time a ticket is touched?A ticket might undergo several updates within few minute period of time. but I would like only receive one e-mail for every 15 mins.

Can any one please help ?

1 answer

1 accepted

1 votes

Editing an issue fires an "issue updated" event, so you could turn off notifications for that event

You'd want to check your workflows to see if they use that event at all (probably change it to another event) and educate your users to tell them no "issue updated" messages will go out any more.

ok.In this case we will be completely stopping the email notification for "issue updated" event.

Whereas the requirement is to receive the email based on time frequency.Ex Once in 15 mins if there is any activity in that ticket.Is that possible?

Thanks

It looks like When we create an issue ,automatically becoming as Watcher. Watchers wll be notified for every activity in an issue. Is it spossible to turn off becoming a watcher automatically?

Please let me know your suggestion

Turn off autowatch in your user profile.

Sorry, I missed the notification question earlier. No, there's no "once in 15 minute" functions available.

Atlassian are looking at something to help with the stream of notifications (mostly because "in line edit" has the unplanned effect of adding vast numbers to that stream), and I believe "delay and accumulate" is one option on their list. But there's nothing there for it yet.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,772 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot