Is it possible to create an email notification scheme whereby the reporter / creator of the issue receive an email to advise no updates have occurred over a defined period?
I.e. if an issue has no update from an assignee after 1 week since last comment or status change, a notification is sent out advising of an outstanding ticket requiring attention
You could use subscriptions for this? It won't notify them of the individual issue. Instead it will give them a list of issues where this is the case. https://confluence.atlassian.com/display/JIRA/Receiving+Search+Results+via+Email
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