Is it possible to create an email notification scheme whereby the reporter / creator of the issue receive an email to advise no updates have occurred over a defined period?
I.e. if an issue has no update from an assignee after 1 week since last comment or status change, a notification is sent out advising of an outstanding ticket requiring attention
You could use subscriptions for this? It won't notify them of the individual issue. Instead it will give them a list of issues where this is the case. https://confluence.atlassian.com/display/JIRA/Receiving+Search+Results+via+Email
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs