We own both the JIRA Service Management & JIRA Software. With the JIRA Service management, the users are getting notified via email.
However, with the JIRA Software it is not. I cannot see a difference in setup. Any thoughts on what might be going wrong?
Hi Anhtuan,
Make sure outgoing mail is enabled here: <insert site name>.atlassian.net/secure/admin/OutgoingMailServers.jspa
Check whether your notification schemes notify users on any actions here:
<insert site name>.atlassian.net/secure/admin/ViewNotificationSchemes.jspa
KR,
Wouter
It is enabled already.
Apparently, it has to do with the fact that it's a JIRA Software instance and not a JIRA Service Management.
Is that what you think?
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How to set it up might be slightly different then JSM, but Jira software also has notifications and should be able to notify users by mail.
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