Email Notification not working



Suddenly our email notification functionality is not working. I have to manually flush out all emails.


Could you please let me know what could be the reason for this?


It was working without any issue till last week


Thank You


2 answers

0 vote

Hello Sudhindra,

This can be caused by multiple things and without checking the log files it's hard to ensure the correct root cause. I recommend you to raise a ticket at Atlassian Support and provide your JIRA logs.

In the meanwhile, you might be interested on checking the following KB articles, that might suit to your problem:'t+Flush+Regularly


-- Arthur Gonçalves

0 vote

Hello Sudhindra,

If you wish, you can also check your logs yourself. Please take a look at the following file: JIRA_HOME/log/atlassian-jira-outgoing-mail.log

There should be messages there that could explain why the behaviour you are experiencing is happening. If you need help to understand them too, please paste it here for our review.


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

785 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you