I set up a custom Notification Scheme where Project Role: Developers and PM get emails for:
Issue Created, Issue Updated, Issue Resolved, Issue Commented, Issue Closed, and Issue Reopened.
I have Issue Security on tickets by groups under Developers. So under Developers I have groups A, B, and C that go with issue Security A,B, and C.
So Expected: If I create a ticket and set Issue Security A. Then change the status, set the resolution, and the close the ticket then group A should get emails for Issue Created, Issue Updated, Issue closed, and issue Resolved, while groups B and C should not.
What happened: Group A only got Issue Created email. No other email.
Am i forggeting something?
>> I'm in the PM project Role, which is included in the Issue Security of group A, B, and C. I'll look into the mail logging
If you are testing as reporter and PM user with the same username: Do you have set "Do not notify me" in user Preferences in User Profile and this is the reason that you don't get mail?
Notification troubleshooting is particularly tricky to debug, it can be a lot of things. We have a knowledge base article.
I think you already checked these:
But what about these:
Check out your post-functions. That might make sense for the issue updated. Otherwise, make sure all your schemes are correctly associated to your project.
That page is designed for behind the firewall, but it's our best attempt at a comprehensive way to troubleshoot notifications.
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