I would like a send a mail notifiaction after an approval to a particular user. The workflow is designed as follows : End user submits the request, Manager approves the Request, end user and also a front desk employee are notified about the approval. The current notification scheme sends the approval notification to the requestor but the front desk employee. I have the defined the single user field in the notification scheme and also made sure during the transition the correct event is fired rather than Generic event.
Is there any special permission to receive the mail notifications
I tried both adding the notification or post function and they worked.
Going back to adding notification. Follow the steps I mentioned earlier:
You will have to add to the event Issue Approved and then add who should get notified when issue is approved.
Then go to the transition on your workflow between the screen you added earlier. Step 5 put Fire Issue Approved and then add who should get notified. It will work.
Hi @Fadoua M. Boualem I tried what you said, but still its not working.
I have one more clarification to be made, The person who is receiving the notification is an another customer. Is is possible to send a notification to another customer who is not a reporter of the issue ?
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