Email Missing From

When user tries to contact administrator via link no login/password box they can fill in from, subject, and message, but the email arrives as if from jira administrator instead of using the from the user fills in, which makes it impossible to know who needs help.

1 answer

This widget could not be displayed.

Currently the "From" field on the "Contact Administrators" form is only passed as the Reply To parameter in the email, and is not displayed in the email body. You should be able to see the user's email address in the header of the email, or by replying to the email.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

139 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you