We recently upgraded to JIRA 5.1.8 (on premise) and are setup to leverage JIRA as a Support Ticketing system.
After the upgrade, any inbound email with High Importance locks-up in JIRA. Any attempt to access that ticket causes the UI to just "spin" or "hang". The other issue we notice is that email issue creation stops.
We've had to setup and leverage the CLI utility to delete these "stuck" issues so that filters, gadgets, etc continue to work. We just manually re-create the issue from the origal email later. We also have to log into the inbox that is setup with the email handler and delete the offending email(s). Access to other issues is fine while the 'stuck' issue condition exists.
Has anyone run into this issue before? Are there ways to configure the email handler to correct this issue? Or, is this is a bug? Thanks!
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs