I wanted to try "Email Helpdesk" and struggle over one small Issue. Is it possible to add projects without an assignee to a service? We have several agents handling the issue and therefore not want to assign it by default.
The feature you requested has been implemented in the latest version of helpdesk for JIRA.
You can download version 1.7.1 (JIRA 7+) or 1.1.1 (JIRA 6.1-6.4), on the release notes you can find the feature described:
Allow "Unassigned" as default assignee if JIRA's configuration allows it.
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