I wanted to try "Email Helpdesk" and struggle over one small Issue. Is it possible to add projects without an assignee to a service? We have several agents handling the issue and therefore not want to assign it by default.
The feature you requested has been implemented in the latest version of helpdesk for JIRA.
You can download version 1.7.1 (JIRA 7+) or 1.1.1 (JIRA 6.1-6.4), on the release notes you can find the feature described:
Allow "Unassigned" as default assignee if JIRA's configuration allows it.
I hope I have understood this correctly, you could circumvent the one person default Assignee issue by creating a group email that encapsulates all of the agents' email addresses, which is used as the default Assignee for all Email Helpdesk projects.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG