Email Helpdesk Default Assignee?


I wanted to try "Email Helpdesk" and struggle over one small Issue. Is it possible to add projects without an assignee to a service? We have several agents handling the issue and therefore not want to assign it by default.

3 answers

Hi Alex,

The feature you requested has been implemented in the latest version of helpdesk for JIRA.

You can download version 1.7.1 (JIRA 7+) or 1.1.1 (JIRA 6.1-6.4), on the release notes you can find the feature described:

Allow "Unassigned" as default assignee if JIRA's configuration allows it.


0 votes
Danny Harris Community Champion Nov 27, 2015

Hi Alex,

I hope I have understood this correctly, you could circumvent the one person default Assignee issue by creating a group email that encapsulates all of the agents' email addresses, which is used as the default Assignee for all Email Helpdesk projects.

Hi Alex D,

Currently we don't allow to add projects without assignee to a service. This is a feature that we plan to add in the future.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,712 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you