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I am having a problem with email handler. When i start a test to check if is reading in the correct folder appear the information well but never create the comment in the issue. I checked to create manually the comment to verify that is not a problem of permissions and i was able create it without problems.

I don't know if i forget any configuration or what is happen.

Can you help me with this? please.





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I have this version of Jira:



Finally i reconfigured the email handler  rules and now all it is working.

  1. Create a feedback/loop program that should catch all mail ( put in when you reply to jira so you get all of your mail


       2.P.S. I just happened a.         crossed this you're problem so sorry I just wanted to help 

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