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we have a Problem with the Email-Handler "Create a new issue or add a comment to an existing issue". If Jira receives a mail - a valid Issue-Id noticed in subject - wich is sent by the customers HP-QC instance, it is only the first line imported as a comment.
I've found two alternative Content-Types (text/html and text/plain) in the Email-Source. I tried other Handlers with no or same effect.
Content-Type: text/plain; charset="iso-8859-1"
<html><head></head><body><TABLE width =3D 100%><TR><TD><H2>Defect Benachr=
Not the full line, but I think 4 or more hyphens or line-scores is seen as a new line.
You can try disabling that to verify, but you would get all previous comments in a thread. You can also choose "
and define your own regexp for the seperation (but I am not sure this will create new issues), or you can create a custom "Client ALM Handler"
Im pretty sure you see this because _____ is listed in JIRA_INST/atlassian-jira/WEB-INF/classes/outlook-email.translations, which identifies a range of default 'included' message delimiters. The solution here would be not not add that to your email, if you remove it, what happens?
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