we have a Problem with the Email-Handler "Create a new issue or add a comment to an existing issue". If Jira receives a mail - a valid Issue-Id noticed in subject - wich is sent by the customers HP-QC instance, it is only the first line imported as a comment.
I've found two alternative Content-Types (text/html and text/plain) in the Email-Source. I tried other Handlers with no or same effect.
Content-Type: text/plain; charset="iso-8859-1"
<html><head></head><body><TABLE width =3D 100%><TR><TD><H2>Defect Benachr=
Not the full line, but I think 4 or more hyphens or line-scores is seen as a new line.
You can try disabling that to verify, but you would get all previous comments in a thread. You can also choose "
and define your own regexp for the seperation (but I am not sure this will create new issues), or you can create a custom "Client ALM Handler"
Im pretty sure you see this because _____ is listed in JIRA_INST/atlassian-jira/WEB-INF/classes/outlook-email.translations, which identifies a range of default 'included' message delimiters. The solution here would be not not add that to your email, if you remove it, what happens?
? Just go and edit the file above, remove that line, should fix this for you (but obviously wont then match other email), if you need that for some email but not others, perhaps you need something more that the default handlers...
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