Email Handler Settings Keep Changing

We keep missing issues reported via email because the Mail Handler Setting keeps reverting to "Studio Email Handler".

So I change it to "Create a new issue...", test it ok and then a week later I see it has changed back and we are missing emails again.

#1 - How can I prevent it from changing?

#2 - Why does Studio Handler not create tickets?

1 answer

1 accepted

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Accepted answer
Mirek Community Champion Jun 05, 2014

Hi Ronnie,

Please take a look on this KB article:

It is exactly the same problme that you have.

There was already a similar question:

If this will not help you I suggest you to just simply create a new support ticket in Your instance may have some more specific problem that requires an action.


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