We keep missing issues reported via email because the Mail Handler Setting keeps reverting to "Studio Email Handler".
So I change it to "Create a new issue...", test it ok and then a week later I see it has changed back and we are missing emails again.
#1 - How can I prevent it from changing?
#2 - Why does Studio Handler not create tickets?
Please take a look on this KB article:
It is exactly the same problme that you have.
There was already a similar question:
If this will not help you I suggest you to just simply create a new support ticket in support.atlassian.com. Your instance may have some more specific problem that requires an action.
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