Email Handler Settings Keep Changing

We keep missing issues reported via email because the Mail Handler Setting keeps reverting to "Studio Email Handler".

So I change it to "Create a new issue...", test it ok and then a week later I see it has changed back and we are missing emails again.

#1 - How can I prevent it from changing?

#2 - Why does Studio Handler not create tickets?

1 answer

1 accepted

This widget could not be displayed.
Mirek Community Champion Jun 05, 2014

Hi Ronnie,

Please take a look on this KB article:

It is exactly the same problme that you have.

There was already a similar question:

If this will not help you I suggest you to just simply create a new support ticket in Your instance may have some more specific problem that requires an action.


Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

46 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you