I'm trying to setup email request under my service desk project and it doesn't seem to be functioning correctly. I have the account set as secure imap and have selected a request type per the documentation. When I check under 'Application' > 'Email Request' > View Log > I'm seeing the following:
When I do a test, I get:
All permissions are set to allow anyone to mail in and create a ticket.
The only Mail handler I have setup under 'System' > 'Mail' > is for Herzum approvals. I also have the incoming mail setup as secure imap(same account as the email channel). I did test a mail handler which of course seemed to work because I was an Admin but blocked a regular customer(non-user) So I assume that was working as intended.
This all seemed to work once and then sporadically stopped working. I've removed the channel and re-added it but no changes. Even the initial test email that sends out on Email Channel creation never leaves the inbox of the email account I've set up. Could this be an issue with the way the channel is setup(e.g. wrong mail server/type of account, I've also tried using POP, same issue)? Am I missing an option somewhere?
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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