Edit permission for filter leads to error page

We are seeing an issue preventing users and admins from editing permission for saved filters.

 

Jira -> Issues -> "Pick Filter" -> Details -> Edit Permissions.

You get this error:

This page can't be displayed. Contact support for additional information. The incident ID is: 4625297246530339137, 6921487750573779307.

 

Please let me know if anybody has seen these errors and how they were resolved.

2 answers

This widget could not be displayed.

Hello Adam,

Have you checked your log files to see what else is logged there to help identifying the issue? If you are not sure where to do that, please go to JIRA_HOME/log/ and run a tail on the following log file: atlassian-jira.log. Afterwards, reproduce the behaviour one more time and paste what the message says.

 

 

This widget could not be displayed.

This ended up being an internal firewall issue. It has been resolved.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 2 hours ago in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

11 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you