Edit filter details hangs up

"Manage filters" page has menu with icon ... for each filter

When I choose a filter made by me and click "Edit filter details" menu item the browser (Chrome or Edge) shows rotating "wait" icon forever and editing dialog never opens.

 

Same thing happens to my colleague.

4 answers

Could you please check jira server log and browser console log? 

If there are any errors, could you please provide the full messages 

We are using cloud based Jira and I don't know how to check server log but when I click "Edit filter detais" menu item chrome developer tools console shows this error:

 

VM2317:5 Uncaught TypeError: Cannot read property 'i18n' of undefined
at HTMLDocument.eval (eval at <anonymous> (batch.js?adg3Enabled=true&locale=en-UK:69), <anonymous>:5:36)
at j (batch.js?adg3Enabled=true&locale=en-UK:76)
at Object.add (batch.js?adg3Enabled=true&locale=en-UK:76)
at init.ready (batch.js?adg3Enabled=true&locale=en-UK:63)
at new init (batch.js?adg3Enabled=true&locale=en-UK:62)
at Function.j [as $] (batch.js?adg3Enabled=true&locale=en-UK:59)
at eval (eval at <anonymous> (batch.js?adg3Enabled=true&locale=en-UK:69), <anonymous>:2:17)
at eval (<anonymous>)
at batch.js?adg3Enabled=true&locale=en-UK:69
at Function.globalEval (batch.js?adg3Enabled=true&locale=en-UK:69)

Thank you, Jari.

Did you use any kind of plugins in your cloud JIRA? If so, could you please disable them and try again.

Also could you please open the same dialog in Incognito browser mode, where no browser addons are active.

Same problem when Chrome ingognito mode is used.

Did you use any kind of plugins in your cloud JIRA? If so, could you please disable them and try again.

Looks that it's either a plugin that destroys frontend, or it's a bug in JIRA Cloud. In the second case I'd recommend to request Atlassian support.

Same bug happens with IE11 (not edge as I said before) and Chrome.
It is not likely that any plugin would have same effect in both.

Thank you anyway for your help.

Any further updates on this?  I'm seeing it as well in cloud Jira.

 

2018-01-27 09_23_32-Developer Tools - https___unevrse.atlassian.net_secure_ManageFilters.jspa_page=1.png

I am facing the exact same issue:

- No plugins

- Chrome Incognito Window

VM182:5 Uncaught TypeError: Cannot read property 'i18n' of undefined
at HTMLDocument.eval (eval at <anonymous> (batch.js?adg3Enabled…rue&locale=en-UK:69), <anonymous>:5:36)
at j (batch.js?adg3Enabled…rue&locale=en-UK:76)
at Object.add (batch.js?adg3Enabled…rue&locale=en-UK:76)
at init.ready (batch.js?adg3Enabled…rue&locale=en-UK:63)
at new init (batch.js?adg3Enabled…rue&locale=en-UK:62)
at Function.j [as $] (batch.js?adg3Enabled…rue&locale=en-UK:59)
at eval (eval at <anonymous> (batch.js?adg3Enabled…rue&locale=en-UK:69), <anonymous>:2:17)
at eval (<anonymous>)
at batch.js?adg3Enabled…rue&locale=en-UK:69
at Function.globalEval (batch.js?adg3Enabled…rue&locale=en-UK:69)
0 votes
Eric Snyder Atlassian Team Jun 26, 2018

This issue was related to a bug, JRACLOUD-68627, that was resolved earlier this year.

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