When trying to edit a ticket that is resolved, the assignee no longer exists due to leaving the company.
I get the following error message
"<username> does not exists"
To get around this we had to reassign the ticket then carry on with the edit, however this then misleads who actually did the work on the ticket.
Is it possible to allow editing of tickets even the assignee no longer exists.
Deactivated users don't count towards the user count for the licenses. The problem I see is when someone is removed entirely from Active Directory which remove them entirely from JIRA. Then editing an issue can fail due to not having a user.
But this requires a license, also our instance authenticates against Active Directory so when a user is disabled and remove from the relevent group the user is removed from Jira. We cant really have stale active users in Jira.
Perhaps merge every leaving employee in a single account called "employee left" or something like this. You will lose the concrete relation of the ticket to specific person, but since the person left, this isn't that relevant anymore?!
I think the only way to do this, is to create a user locally to jira with the same name and then deactivate them to see if this will allow a user to edit a ticket.
We will set this up on the test server to see if it works.
Make sure you dont have a Assignee field on your edit screen & then try editing the ticket.
Or have a new transition without Assignee field on the screen & then try editing the ticket.
This was working in our JIRA
Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in...
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