Edit Work Logs not working

I have one user who is trying to edit work logs from the tempo user timesheet screen. Usually, she can click a previously entered entry to bring up the issue, and the click 'Log Work' to submit a new entry for that issue. Beginning 5/15/13, she has been unable to complete any interaction with the timesheet to input a work log, and instead has to open the issue and then log work to the issue. This is something only the one user is experiencing. Is there a setting that needs to be configured?

3 answers

1 accepted

We are looking into whether this is a user setting issue on our end.

0 vote

Normally a user would require to have the "Edit All Worklogs" permission in order to be able to do this. Please have a look if she still has this permission assigned under the relevant permission schemes on your instance.

Confirmed that she has the permission assigned under the scheme.

Is there possibly a plug-in or some type of IE setting that she could have set incorrectly? I have another user, who is set-up like all the rest, that when the cog is clicked to take action (Modify, Split, Delete work logs), none of those options are available. These users are all set up in the exact same manner, but random functionality appears to be missing.

"Open the issue" ? Do you mean reopening?

If so, work cannot be logged on closed issue.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

111 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you