Hello,
I have been encoutering issues when trying to import projects from a cloud JIRA instance to another cloud JIRA instance.
Since the import of my projects into my target cloud instance, I have got the following error message (see below) when trying to access an attachment of a project issue.
Could you please help me ton resolve this error?
Is it possible that someone of the support team access my JIRA cloud instance to resolve this issue faster?
Thanks in advance,
Kris
Technical details
Cause
Referer URL: <THE-ISSUE-URL>
com.atlassian.jira.issue.attachment.NoAttachmentDataException: Remote blobstore couldn't find an entry for attachment 18100
com.atlassian.jira.issue.attachment.NoAttachmentDataException: Remote blobstore couldn't find an entry for attachment 18100
at com.atlassian.jira.issue.attachment.store.BlobStoreAttachmentStore$4.get(BlobStoreAttachmentStore.java:114)
at com.atlassian.jira.issue.attachment.store.BlobStoreAttachmentStore$4.get(BlobStoreAttachmentStore.java:110)
at com.atlassian.fugue.Option$2.fold(Option.java:377)
at com.atlassian.jira.issue.attachment.store.BlobStoreAttachmentStore$16.apply(BlobStoreAttachmentStore.java:381)
at com.atlassian.jira.issue.attachment.store.BlobStoreAttachmentStore$16.apply(BlobStoreAttachmentStore.java:377)
at com.atlassian.fugue.Either$Right.fold(Either.java:392)
at com.atlassian.jira.issue.attachment.store.BlobStoreAttachmentStore$15.apply(BlobStoreAttachmentStore.java:366)
at com.atlassian.jira.issue.attachment.store.BlobStoreAttachmentStore$15.apply(BlobStoreAttachmentStore.java:362)
at com.atlassian.util.concurrent.Promises$Of$1.apply(Promises.java:263)
at com.atlassian.util.concurrent.Promises$2.onSuccess(Promises.java:185)
at com.google.common.util.concurrent.Futures$7.run(Futures.java:1098)
at com.google.common.util.concurrent.MoreExecutors$SameThreadExecutorService.execute(MoreExecutors.java:253)
at com.google.common.util.concurrent.ExecutionList$RunnableExecutorPair.execute(ExecutionList.java:161)
at com.google.common.util.concurrent.ExecutionList.execute(ExecutionList.java:134)
at com.google.common.util.concurrent.AbstractFuture.set(AbstractFuture.java:171)
at com.google.common.util.concurrent.Futures$ChainingListenableFuture$1.run(Futures.java:872)
at com.google.common.util.concurrent.MoreExecutors$SameThreadExecutorService.execute(MoreExecutors.java:253)
at com.google.common.util.concurrent.ExecutionList$RunnableExecutorPair.execute(ExecutionList.java:161)
at com.google.common.util.concurrent.ExecutionList.add(ExecutionList.java:105)
at com.google.common.util.concurrent.AbstractFuture.addListener(AbstractFuture.java:156)
at com.google.common.util.concurrent.Futures$ChainingListenableFuture.run(Futures.java:865)
at com.google.common.util.concurrent.MoreExecutors$SameThreadExecutorService.execute(MoreExecutors.java:253)
at com.google.common.util.concurrent.ExecutionList$RunnableExecutorPair.execute(ExecutionList.java:161)
at com.google.common.util.concurrent.ExecutionList.execute(ExecutionList.java:134)
at com.google.common.util.concurrent.AbstractFuture.set(AbstractFuture.java:171)
at com.google.common.util.concurrent.SettableFuture.set(SettableFuture.java:53)
at com.atlassian.util.concurrent.Executors$DefaultSubmitter$CallableRunner.run(Executors.java:62)
at com.atlassian.util.concurrent.LimitedExecutor$Runner.run(LimitedExecutor.java:93)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Below are some details on how I try to do the import.
Step 1: Get the data
From the source JIRA cloud instance,
After I logged in as an administrator. I go to System> IMPORT & EXPORT > Backup Manager
then:
Step 2: Uploading archive on <TARGET-JIRA-ROOT-URL>/webdav
Step 3: Trying to import the projects
From the target JIRA cloud instance,
After I logged in as an administrator. I go to System> IMPORT & EXPORT > JIRA IMPORT
Do not hesitate to ask more questions, I will reply as fast as I can.
Is there a way I can send you in private my phone number or connection Ids to the cloud instances?
Thanks,
Kris
[EDIT]
[17-12-2014 7:21 PM (local hour)]
I have just tried to upload a new backup zip file but now it fails.
Is there a limit of the number or size of files uploaded on webdav?
If you are using a direct link to the attachment, that could be the issue. The ids of the attachments would have changes after the import and so the old links might not be valid anymore.
Does it happen when you click on the attachments on "View Issue" page as well?
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Yes, After clicking on an issue link, I have the issue displayed. I support this is the "View Issue" page. From there I click on the linked to an attched file (i.e: a text file) and then I get the error. Even attached images are not displayed
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