E-mail from Bamboo does not trigger issue creation in JIRA-servicedesk

Hello,

Our JIRA-servicedesk is configured to create JIRA service desk issues if email is received to dedicated address.It works fine for all our users, but issue creation does not work if email is sent from Bamboo.

Do you know what might be the problem?

Thank you.

Regards, Georgiy

1 answer

Hi,

The mail handler in JIRA has an attribute, called "Bulk". If this is set to Ignore, please try to change it to "Accept and process".

JIRA may recognize Bamboo emails containing the Precendence:Bulk header.

Tibor

Hi,

 

Thank you for response.

 

I cannot find "Bulk" JIRA email attribute. Could you please specify where I can find it?

 

Best regards, Georgiy

 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,844 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot