E-mail from Bamboo does not trigger issue creation in JIRA-servicedesk


Our JIRA-servicedesk is configured to create JIRA service desk issues if email is received to dedicated address.It works fine for all our users, but issue creation does not work if email is sent from Bamboo.

Do you know what might be the problem?

Thank you.

Regards, Georgiy

1 answer


The mail handler in JIRA has an attribute, called "Bulk". If this is set to Ignore, please try to change it to "Accept and process".

JIRA may recognize Bamboo emails containing the Precendence:Bulk header.




Thank you for response.


I cannot find "Bulk" JIRA email attribute. Could you please specify where I can find it?


Best regards, Georgiy


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

795 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you