E-Mail Auto reply for ticktes created by mail handler

Hello,

I'm using mail handlers within specific projects for creating tickets by customers. Of course those people don't have a JIRA-licence.

Do you know a possiblity for sending them an auto reply by mail with a text that is predifined and the ID of the ticket which has been created?

Best, Thomas

1 answer

1 accepted

0 vote

JIRA does not provide the functionality to set this up. You could have a look at the Enterprise Mail Handler which might provide this functionality, just keep in mind that this is a 3rd party paid add-on.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

700 views 6 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you