E-Mail Adress can't be found when creating issues with the CSV importer

Ramona Winkler
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April 22, 2024

Hi everbody,

I'm using the CSV importer to create a lot of similar tickets in one rush.

We fill a lot of different fields in our CSV which works perfectly.

One of our prefilled fields is the "reporter" field. In our CSV we put here the e-mail adress of the person, who should be assigend as reporter in the ticket. This also works almost perfectly. We just have problems with e-mail adresses which contain a "-" in the name such as "anna-lena.winkler@cancom.de". 

Till now, it worked with all other e-mail adresses, thats why I think the Problem is "-" inbetween the name.

How can we solve this problem, so that the e-mail adress will be recognized correct and user will be assigned as reporter?


Thanks for your help

Best regards



1 answer

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John Funk
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April 22, 2024

Hi Ramona - Welcome to the Atlassian Community!

I suggest you go ahead and open a support ticket with Atlassian for this Please post the resolution back here for future readers. 


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