Dynamic tag custom email listener

I've noticed that when an event is fired and that triggers the custom email listener, the email received does not contain the dynamic tag in the FROM field that JIRA is configured to use, instead I'm receiving with the plain normal email address or a cached FROM tag.

Is there a way to specify this dynamic tag from the listener itself? @Jamie Echlin [Adaptavist]

2 answers

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Hi there Jamie,

Thank you for the quick reply, the solution is part of what I need, explaining more on this, in JIRA, when you go to general configuration, you can set the "Email from" field, which basically it's adding a dynamic tag to the FROM field, so when you receive an email from the system you see "JIRA Site - username" instead of "email@atlassian.com" in the From part. So I need a way to set that in the listener email that it's being sent, fro some reason, when the system sends the email, it's overriding that general configuration part and we receive it with just the email instead of tag.

Let me know if that makes more sense, sorry for not explaining that with more detail since the beggining.

Thank you.

Exactly what I needed, didn't noticed the first time I looked.

Thank you.

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I'm not sure what you mean by dynamic tag, but I'm going to guess you want https://scriptrunner.adaptavist.com/latest/jira/builtin-scripts.html#_control_over_from_address


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