Duty calendar and auto assign to the person on duty?


Is there anyway in Jira to have a "duty calendar" where every developer can register date for which they'd like to monitor the common support mailbox? It would be even better if Jira can assign the ticket automatially to the person who is on duty. Thank you!

1 answer

1 accepted

The only way I can think of getting this to work (and keep in mind that I'm not the smartest or most creative person) is to script up something that reads a google calendar or something for a person's username, then use the xml/rpc api to change the project lead to that person. Assuming the thing is set up to make the project lead the assignee, that would get what you want no?

Don't believe you can do it from REST API yet.

Renjith Pillai Community Champion Dec 28, 2012

A minor addition. Instead of changing the projet lead, a post function can be added to the worklow that creates the issue to fetch the iCal of the google calendar an decide the assignee (using Script Runner)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,788 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot