Duplicate user accounts after import in On-Demand

Hi All,

Recently we ran a FogBugz import and after doing so one of my users has a duplicate user account. I know how to delete a duplicate if I am hosting Jira myself but I am unable to get to the osuser.xml in the On-Demand environment.

Please advise.

Layne

1 answer

This widget could not be displayed.

Hi Layne,

If disabling the duplicate user account via the UI is not an alternative, you may report a ticket with Atlassian Support - https://support.atlassian.com/- and we will be glad to help you address this problem.

Cheers,

Danilo

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

224 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you