In our JIRA system(We are using JIRA 6.2.5.), it is has been observed that there are multiple instances where in 2 tickets with the same ticket-ID(key) have been created. The screen shot of the same has been attached below. Kindly check this and guide me on what i need to do :
Hi Vinod. My first recommendation on this would be to check the mail handler in your JIRA instances.
In the past, we saw some cases when a user has two different JIRA instances scanning the same mailboxes, like a production instance and a test instance, and for some reason this would lead JIRA to create duplicate issue numbers in the same project.
Your instance will be unavailable to all users unless you chose background indexing, which takes more time than the locked reindex. In one way or another, start the re-index process in a time period of low activity for your instance. If this does not solve the problem, I would recommend to create a ticket in support.atlassian.com, for a more specific instructions.
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